Shipping & Returns

Shipping disruptions and delays due to COVID-19

All countries around the world are currently experiencing delays with the delivery of parcels due to the global health pandemic. Secret Histories continues to ship to all countries. As of July 2020 most International packages are being delivered within 10 business days, however delays are to be expected as the situation around the world develops.
Expedited shipping is available for a small additional fee. International parcels can be delivered via DHL Express in as little as 3 days, depending on location. If your delivery is time sensitive please contact us for a custom quote and delivery estimate.

Domestic and International Shipping is provided free of charge.
Packages sent within Australia will be sent via Australia Post, and International orders are sent via DHL or EMS. A tracking number will be provided so that you can monitor the progress of your package. All items are insured against loss and damage.

Your items will be securely boxed for transportation. We believe that every jewellery purchase is an occasion – particularly if you are making a purchase for yourself – and to that end each order is packed as if it is a very special gift. We want you to be thrilled with the entire experience of making a purchase from us.

We have a no-questions asked returns policy.
If you would like to return your item please let us know via email within 7 days. All return postage fees are the responsibility of the purchaser. Please update us with the tracking details for your return – as soon as it arrives in the condition in which it was sent we will issue a refund. Items that have been resized or otherwise modified cannot be retuned unless by prior arrangement.

We want you to be overjoyed with your new treasure and feel confident in your purchase.

100% carbon-neutral delivery.
Secret Histories is proudly partnered with courier companies who offset all of their CO2 emissions.
All packing materials are recycled/recyclable/compostable – even the sticky tape!
No guilty pleasures here.